1. Agreement
These Terms and Conditions ("Terms") govern your access to and use of the public website at https://hyaat.com.pk (the "Website") and related digital services offered by Hyaat International Hospital in Islamabad, Pakistan ("we", "us", "our"). Hyaat Hospital may be used as a short name for the same organisation. By using the Website, submitting information through it, or booking an appointment, you agree to these Terms and to our Privacy Policy. If you do not agree, please do not use the Website.
2. Nature of the Website and services
The Website provides general information about our hospital, departments, clinicians, and how to reach us. Online appointment booking or enquiry features, where available, are offered as a convenience to help you arrange care. They do not replace professional medical judgment, diagnosis, or treatment.
We do not operate public self-registration for patient portal accounts on this Website. Access to any patient portal or similar digital service is managed by the hospital through approved processes. Features may change; we will update these Terms or the Privacy Policy when material changes apply.
3. No medical advice
Content on the Website is for general information only. It is not medical advice and should not be relied on as a substitute for consultation with a qualified healthcare professional. For emergencies, use local emergency services or attend our emergency department as appropriate. Always seek professional advice for your specific condition.
4. Appointments and scheduling
When you request or confirm an appointment through the Website, you agree to provide accurate, complete information. Appointment availability shown online is indicative; confirmation may be subject to clinical suitability, doctor availability, and hospital policies.
Unless we communicate different rules at the time of booking, requests are generally subject to a minimum notice period of approximately 24 hours before the requested slot. Cancellations or changes within about 3 hours of the appointment time may not be accepted online or may be subject to fees or no-show handling as per hospital policy. Exact rules displayed during booking or by our staff prevail if they differ from these Terms.
We may refuse or cancel bookings that appear fraudulent, abusive, duplicated, or inconsistent with clinical or operational requirements.
5. Acceptable use
You agree not to:
- Use the Website in any way that violates applicable law in Pakistan or harms others.
- Attempt to gain unauthorised access to our systems, other users' data, or restricted areas.
- Introduce malware, overload, or interfere with the security or integrity of the Website.
- Scrape, harvest, or automate access to the Website in a manner that impairs our services or breaches our technical measures.
- Misrepresent your identity or affiliation, or submit false or misleading information.
6. Intellectual property
The Website, its design, logos, text, graphics, and other materials are owned by Hyaat International Hospital or its licensors and are protected by intellectual property laws. You may view and print reasonable portions for personal, non-commercial use. You may not copy, modify, distribute, or create derivative works without our prior written consent, except as allowed by law.
7. Third-party links and tools
The Website may link to third-party sites or communication channels (for example, maps or messaging apps). We are not responsible for third-party content or practices. Your use of third-party services is subject to their terms and policies.
8. Disclaimer of warranties
To the fullest extent permitted by applicable law in Pakistan, the Website and its content are provided on an "as is" and "as available" basis. We disclaim warranties of merchantability, fitness for a particular purpose, and non-infringement, and we do not warrant that the Website will be uninterrupted, error-free, or free of harmful components. Nothing in these Terms excludes or limits liability that cannot be excluded or limited under law.
9. Limitation of liability
To the extent permitted by law, Hyaat International Hospital and its directors, officers, employees, and affiliates will not be liable for any indirect, incidental, special, consequential, or punitive damages, or for loss of profits, data, or goodwill, arising from your use of the Website or inability to use it, including reliance on any content or failed bookings due to technical issues—except where such exclusion is not allowed by law. Our aggregate liability for claims relating to the Website (outside of personal injury or clinical negligence established under applicable healthcare law) may be limited to the maximum extent permitted by law.
10. Indemnity
You agree to indemnify and hold harmless Hyaat International Hospital and its personnel from claims, damages, losses, or expenses (including reasonable legal fees) arising from your breach of these Terms, misuse of the Website, or violation of law or third-party rights, to the extent permitted by applicable law.
11. Governing law and disputes
These Terms are governed by the laws of Pakistan, without regard to conflict-of-law rules that would require another jurisdiction's laws to apply. Subject to mandatory consumer or patient protection rules, courts in Islamabad or the Islamabad Capital Territory shall have non-exclusive jurisdiction over disputes arising from the Website, unless the law requires otherwise.
12. Changes
We may modify these Terms at any time. The "Last updated" date will reflect the current version. Your continued use of the Website after changes constitutes acceptance of the revised Terms where permitted by law. If you do not agree to the changes, you must stop using the Website.
13. Contact
For questions about these Terms, contact Hyaat International Hospital at contact@hyaat.com.pk.